Stripe 代扣余额：100,000 美元
2 分•作者: zenkoakishaga•4 天前
你好，
仅供参考。我们身处时尚行业，在线销售手工制品。我们经营了两年，一直使用 Stripe 作为主要的 Apple Pay 支付方式，因为这对客户来说是一种便捷的支付方式。
最近，上周我们突然爆红，销量飙升，订单堆积了数百个，账户里大约有 10 万美元。四天后，我们的账户付款被 Stripe 冻结了。所有付款都被阻止了。没有任何通知。
请注意，我们的业务是合法的，所有客户也是合法的。
我们通过聊天联系了 Stripe，收到了模板化的回复，说账户正在审核中，可能需要 24-48 小时。
然后我们要求与经理通话，经过一番周折，两个小时后一位经理打来电话，他甚至不愿意说出自己的全名，只说了名字，我们甚至不确定是否真实，当我们坚持时，他说他不能说出全名。
他说他会审核账户，然后通过邮件跟进，但 48 小时过去了，什么也没有发生，所以……
我们再次通过聊天联系 Stripe，又进行了一个小时的沟通后，我们要求与经理通话。
三个小时后，另一位女士打来电话，她也只说了自己的名字，并给了我们同样的无用借口，说账户正在审核中，有人正在处理，她已经升级了我们的案例，但现在她说一般需要 2-3 个工作日，但在复杂情况下可能需要更长时间。
这时我感到很沮丧，我问她，你们以什么理由扣押我们的钱，客户的钱？什么在审核中？我们是合法的。客户也是合法的。她回答说她现在不能告诉我，这不在她的权限范围内，她也不能告诉我最晚的截止日期。
如果时间拖得太长，将会影响我们的品牌形象，因为这在财务上阻碍了我们。
现在，我想知道并欢迎大家提出下一步的建议。
起诉？去新闻媒体曝光他们的审查？
他们这样做合法吗？ HN 上有能解决 Stripe 问题的人吗？
我读了一些旧评论和一些评论，其中提到 Stripe 在这里有一些联系，所以我想试试。
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Hello<p>Just for context. We are in fashion industry. Selling handcrafted pieces online. We have been in business for 2 years, using Stripe as our primary method for Apply pay, as it is a comfortable payment method for clients.<p>Recently, last week we have become viral and our sales sky-rocketed, piling up hundreds of orders and about 100k in account. 4 days later, our account payout is frozen by Stripe. All payout blocked. No notice. Nothing.<p>Bear in mind our businesss is legitimate and all clients are legitimate.<p>We reach out to Stripe through chat and we are responded by the template responses. That it is under review and that they can take 24-48 hours.<p>We then ask to speak to a Manager, and after a hassle and going forth and and back a nanager calls after 2 hours, who doesnt even want to state his full name, only his First name, which we dont even know if its true, and then wheh we insisted he said he cant say their full name.<p>He then says that he will review the account and then come back with follow up on email, and nothing happens in the 48 hours elapsed, so ..<p>We contact stripe again through chat and aftwr a round of another hour we ask to speak to the Manager,<p>3 hours later, another lady calls, which also just states only her first Name, and gives us the same useless pretext that the account is under review and that someone is looking into it and that she escalated our case, but now she says that the timeline is 2-3 business days is the general period, but it can take more than that in extensive cases.<p>Here i get frustrated, and ask her, you are withholding our money, our clients money, on what terms? What us under review? We are legitimate. Clients are legitimate. She respons that she can not tell me that right now, it is not in her power, and that she can not tell me a maximum deadline.<p>If it takes longer it will affect our brand identity since it financially blocks us.<p>Now, I would like to know and am open to suggestions on what to do next.<p>Lawsuit? Go to the news and make them public for this scrutiny?
Is it legal what they are doing? Is there a contact on HN that can solve this over Stripe please?<p>I read some old reviews and some comments stated that there are quite some contacts from Stripe here, so i thought to give it a chance.