Ask HN：微软账户被钓鱼，恢复无望
3 分•作者: tgmatt•大约 1 个月前
我的弟弟（孩子）不幸落入了网络钓鱼骗局，他的微软/我的世界账号被一个无赖盗走了，而且微软拒绝了恢复流程。
我们提供了之前的密码、账号使用过的地址、用于在该账号上进行购买的银行卡的后四位数字，但都无济于事。他甚至是我设置的微软家庭账户的一部分，他母亲是所有者。
密码和恢复邮箱当然已经被更改了，所以我们目前没有任何办法可以找回账号。
有人知道有什么解决方案吗？或者有没有可以联系到的微软工作人员能提供帮助？一个孩子的账号，而且还是家庭账户的一部分，竟然能被盗走，而家庭账户的所有者却无法恢复，这简直太离谱了。怎么会这样？
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So my little brother (child) managed to fall for a phishing scam and got his Microsoft / Minecraft account stolen by some scumbag, and the recovery process has been denied by Microsoft.<p>We provided previous passwords, address where it had been used, last 4 digits of a card used to make purchases on it, all to no avail. He is even part of the Microsoft Family I set up, with his mother as the owner.<p>The password and recovery email have of course been changed, so we currently have no recourse to get the account back.<p>Does anyone know any solutions to this, or a contact at Microsoft that we can get assistance from? This seems utterly outrageous that an account of a child that is part of a family account can have his account stolen, and the family owner can't recover the account. How is that a thing?