HN 读者请注意：System76 存在长达三年未解决的关键固件问题
3 分•作者: jaime-ez•5 天前
我是一名 System76 Lemur Pro (lemp13) 的用户，从 12 月 24 日开始使用。
在寻找新的 Linux 笔记本电脑时，我曾在 Hacker News 上寻求信息。Framework 笔记本电脑是推荐最多的，但他们不发货到我的国家。其次是 System76，主要是因为他们以黑客为中心的企业愿景，我希望支持。
我购买了我的钱加上运费和税费所能负担的最高配置，拥有 56 GB 内存。
2025 年 8 月，我开始遇到风扇问题，在寻找帮助时发现了这个问题：https://github.com/system76/ec/issues/369。期间发生了几次过热。
1 月 26 日，我开始遇到崩溃问题，每次插拔 Thunderbolt、HDMI，甚至 USB 设备时都会发生。到了 5 月，电脑变得无法使用，于是我联系了客服。
客服很到位，问题出在内存条坏了。我以前从未遇到过这种情况，所以没有认出症状。现在我明白了，最可能的原因是过热。
我购买了新的内存条，更新了固件和操作系统到他们的 Cosmic OS（我很喜欢），但风扇问题依然存在。
我回到同一个问题页面寻找更新，但没有找到。我决定在 Cosmic 应用商店里寻找一个风扇管理器，找到了一个并安装了。我意识到安装说明解决了风扇问题。
我不是专家，我确信这不是一个最终的解决方案，但它有效！所以我回到了那个问题页面，并发布了这条评论，希望能帮助到其他遇到困难的人：https://github.com/system76/ec/issues/369#issuecomment-5146109013
是的，我发表了些嘲讽的评论，但这源于我三年多来未能看到这个问题得到解决的沮丧！他们知道过热对系统组件的后果。而每次移动电脑都要关机并不是解决方案。
问题有时是用户找到解决问题方法的地方，这就是我发布这个变通方法的原因。然而，不到 30 分钟（或差不多），我的评论就被标记为离题并被隐藏了。
这导致我发布了这篇内容。他们正在积极地隐藏有用的信息（来自实际经验），这些信息本可以帮助到将要遇到此问题的新用户。而不是专注于解决问题。这是不可接受的。
我在此发出警告，供任何正在考虑购买的人参考。
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I am system76 lemur pro (lemp13) owner since dec24.<p>At the time when looking for a new linux laptop I came to hacker news looking for information. The framework laptop was the most recommended one, but they don't ship to my country, and
second to it was system76, mainly because of their hacker-centric vision, which I wanted to support.<p>Bought the best my money +shipping+taxes could afford. 56 GB ram.<p>On August 2025 started having problems with the fan, looking for help found this issue: https://github.com/system76/ec/issues/369. Several overheating episodes occurred.<p>On January 26 started having crashes, whenever plugin-unpliggin thunderbolt, hdmi, even usb sticks. On May the computer became unusable so I contacted support.<p>Support was good, the problem was the ram died. Never happened to me before so I didn't recognize the symptoms. And now I understand the most likely cause was due to overheating.<p>Bought a new ram, updated firmware, operating system to their cosmic OS (which I like), but the fan issues persisted.<p>Went back to the same issue looking for an update, nothing. Decided to look for a fan manager in the cosmic store, found one, installed, and realized the setup instructions resolved the fan issue.<p>I'm no expert and I am sure it is not a definitive solution but it works! So I went back to the issue and posted this comment if it was any help to others in distress: https://github.com/system76/ec/issues/369#issuecomment-5146109013<p>Yes, I did a snarky remark, but it comes from the frustration of not seeing this solved in over 3 years! When they know the consequences of overheating on system components. And turning the computer off every time I move is no solution.<p>Issues are sometimes where users find solutions to their problems, that's why I posted that workaround. However, in less than 30 minutes (more or less), my comment was flagged as off-topic and thus hidden from the thread.<p>This is what led me to post this. They are actively hiding useful information (from actual experience) to new users that will have the problem. Instead of focusing on solving it. Unacceptable.<p>I leave this as a warning to anyone who is looking to make a purchase decision.