Claude 服务方面存在无法接受的糟糕支持
2 分•作者: Madmallard•12 天前
我目前遇到了一些问题：
1. 我的账户不知何故进入了一种状态，它不再认为我拥有账户。每次我尝试登录时，它都会将我转到新用户引导页面。在我的手机上，它工作正常，并且显示我的专业套餐。但在我的浏览器中，无论是在多个不同浏览器的隐私模式下，它都强制我进行新用户引导。我在这两种情况下都使用了同一个谷歌账户。
2. 我下载了 Claude 桌面应用程序。尝试用我的谷歌邮箱登录，它要求我输入验证码。我打开 GMAIL，发现它不是验证码，而是用于浏览器会话的登录链接。哈哈。所以这根本行不通？这样可以接受吗？
3. 在 Anthropic 公司，我找不到任何途径可以与真人客服就我的支持问题进行沟通。公司删除他们的支持系统并用机器人取代，这将导致对软件和质量的信任度下降。我的情况确实需要人工处理。自动机器人会说我的问题不寻常，然后将我重定向到我之前已经来过的常规支持链接。
如果我访问平台网站，它会正确显示我的账户信息，包括我设置的 API 密钥和组织，这些都清楚无误。但当我尝试访问“设置 -> 账单”时，它会直接将我重定向到新用户引导页面。
在这种情况下，他们的状态机实际上已经损坏了。
似乎这个问题出现的时间与我购买 OpenAI 订阅以测试 GPT 5.6 的时间大致相同。我怀疑这并非阴谋论，更像是某种疏忽。
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Here's some issues I'm having right now:<p>1.) Somehow my account got into a state where it no longer thinks I have an account. Every time I try to login it just pushes me to on-boarding. On my mobile phone it works just fine and has my pro plan. But my browsers, in private mode in multiple different browsers, it just forces me to on-board. I'm using the exact same google account in both scenarios.<p>2.) I downloaded the Claude desktop app. Tried to sign in with my google email and it is asking me to enter a verification code. Go to my GMAIL. It's not a verification code, it's a sign-in link for the browser session. Lol. Okay. So that just literally doesn't work? Is this acceptable?<p>3.) There's no way to talk to a human about my support issue that works at Anthropic? Companies deleting their support systems and replacing them with agents is going to lead to the downfall of trust in software and quality. My situation literally needs a human. The automated agents get to the point where they say my issue is abnormal and just redirect me to the regular support link which I already came from.<p>If I go to the platform website it shows my account information properly even the API key and organization I setup so that all is clear. But then I try to go to say "Settings->Billing" It just redirects me to on-boarding.<p>Their state machine is actually broken in this scenario.<p>It seems like this issue appeared around the same time that I purchased an OpenAI subscription as well to test out GPT 5.6. I doubt it's conspiratorial here more like some legitimate carelessness.