HN 读者请注意：我们的付费 Claude AI 订阅已停用超过一周，且无任何客服支持
3 分•作者: KellyCriterion•13 天前
各位好：
我们的团队使用 Claude AI Team 计划已超过一年：
- 我们是一家普通公司，从事正常业务，没有涉及任何关键业务。
- 我们所有的账单都已支付，并且可以在系统中看到已支付的记录。
- 尽管如此，该服务已经对我们不可用超过一周了。
问题：
- 除了通过 support@anthropic.com 的“Fin AI Chatbot”联系他们，还有其他方式吗？
- 是否有其他人遇到过类似的情况？如果有，是什么帮助解决了问题？
这真的很令人沮丧 :-(
（尤其是因为有些人已经围绕 Claude 构建了内部工作流程，现在他们却被卡住了）
查看原文
Dear all,<p>our team is using a Claude AI Team plan for more than 1 year already:<p>- we are a normal company, doing normal business, nothing critical<p>- all our bills are paid and we can see them as paid<p>- nontheless, the service is not available for more than one week to us<p>Question:<p>- any other idea to reach out to them than their "Fin AI Chatbot" at support@anthropic.com?<p>- did anybody else had the same experience? If yes, what helped to solve it?<p>Its really frustrating :-(<p>(especially since some people built their interal workflow around Claude, now they are somehow stuck)