Ask HN：如何联系 Paddle (MoR)
2 分•作者: probst•2 个月前
这并非一个典型的“Ask HN”提问，但鉴于我的领英人脉未能帮我解决问题，我想尝试在 HN 上寻求帮助！
Paddle（一家提供商家记账服务的公司）曾经拥有相当出色的支持服务（仪表盘中的小部件），后来转为通过电子邮件提供可行的支持。现在，他们增加了一层人工智能自动化，任何支持邮件都会收到自动回复，你需要回复该邮件才能升级给人工客服，但遗憾的是，这个流程已经失效了。我根本无法联系到人工客服（他们一定很惊讶也很高兴，因为他们的支持积压已经大大缩短了！某个产品经理可能正在庆祝他们的系统已经完全自给自足了）。
在我们的案例中，他们错误地处理了我们的付款，如果我能联系到人工客服，我将非常感激。
您是否认识 Paddle 的任何员工，我可以联系他们进行升级，或者是否有一个不同于 sellers@paddle.com 的电子邮件地址可以使用？
谢谢！
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This isn't really a typical Ask HN, but since my LinkedIn network doesn't get me there, I thought I'd give HN a shot!<p>Paddle, the merchant of record, used to have quite excellent support (widget in their dashboard) which then workable support by e-mail. Now they have added in a layer of AI automation whereby any support e-mail receives an automated AI reply to which you have to reply to escalate to a human, but unfortunately that loop is broken. I never get a human into the loop at all (they must be so surprised and happy that their support backlogs have gotten so short! Some PM is probably celebrating having made their system completely self-explanatory)<p>In our case they have misrouted our payouts, and I'd be very happy if I could manage to get hold of a human.<p>Do you know anyone working at Paddle I could escalate to, or an email different from sellers@paddle.com that one can use?<p>Thank you!