如何将 OpenAI 账户验证的 Bug 提交给工程师？
1 分•作者: _kyran•大约 1 个月前
我正在尝试联系 OpenAI 的某位人士，因为他们的手机验证流程似乎存在一个 bug。
这个问题与我的正常账户登录或双重认证 (2FA) 无关。我可以成功登录 ChatGPT，并且我的基于身份验证器的双重认证也按预期工作。
问题出现在 OpenAI 的手机验证流程中（该流程似乎是使用 Codex 所必需的），网址是：https://auth.openai.com/phone-verification
在手机验证过程中，我需要通过 WhatsApp 接收验证码。
然而，我没有在 WhatsApp 上收到任何验证码。
此外，我从未将 WhatsApp 设置为身份验证方法，而且我所在的国家/地区不在 OpenAI 列出的支持 WhatsApp 验证的国家/地区列表中。我的手机号码也不与 OpenAI 列出的支持 WhatsApp 验证的国家/地区相关联。另外，也没有提供短信或电话作为备选方案。
因此，我无法验证我的手机号码，也无法访问 Codex，尽管我可以成功通过我的 ChatGPT 账户进行身份验证。我使用 Codex 大约有 12 个月了，所以这不是一个新账户。我之前也订阅了 200 美元的 Plus 套餐。
我已经联系了 OpenAI 支持部门并提供了问题的详细信息。支持人员为我办理了退款并取消了我的订阅，但我仍然无法访问 Codex。
我不想创建第二个账户，以免触发任何欺诈行为，而且我还有正在进行的工作线程，不想丢失上下文等信息。
如果需要，我可以分享完整的屏幕录像、时间戳、复现步骤，甚至 HAR 文件。
在此发帖，希望 OpenAI 的人能看到，或者如果有人知道如何将真实的 bug 反馈给工程团队。
提前感谢 :)
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I'm trying to reach someone at OpenAI regarding what appears to be a bug in their phone verification flow.<p>The issue is not related to my normal account login or 2FA. I can successfully log in to ChatGPT, and my authenticator-based 2FA works as expected.<p>The problem occurs during OpenAI's phone verification flow (which is seemingly now required to use codex) at
https://auth.openai.com/phone-verification<p>For phone verification, I'm required to receive a verification code via WhatsApp.<p>However I don't receive any verification codes in WhatsApp.<p>Furthermore, I've never setup WhatsApp as an authentication method, and I'm not located in a country that OpenAI lists as supporting WhatsApp verification. My phone number is also not associated with a country that OpenAI lists as supporting WhatsApp verification. For what it's worth no SMS or call options are given as a fallback either.<p>So as a result, I can't verify my phone number and cannot access Codex, despite being able to authenticate successfully with my ChatGPT account. I've been using Codex for ~12 months, so this is not a new account. I was also on the Plus $200 plan.<p>I have contacted OpenAI Support and provided details of the issue. The support agent issued me a refund and cancelled my subscription, but I still can't access codex anymore.<p>I don't want to create a second account at the risk of tripping any fraud things, and I have ongoing work threads that I don't want to lose context etc on too.<p>I have a full screen recording I can share, timestamps, reproduction steps and even a HAR file if needed.<p>Posting here in case someone from OpenAI sees this, or if anyone knows how to get a genuine bug in front of the engineering team.<p>Thanks in advance :)