HN 提问：非营利学校被 Google Workspace 锁定，有什么建议？
1 分•作者: EvanAnderson•大约 1 个月前
我女儿就读的雷焦艾米利亚式学校的财务管理员今天早上给我打电话，想尽最后办法找一位“IT人员”谈谈他们遇到的一个问题。
介于昨晚到今天早上（美国东部时间）之间，他们免费的非营利性 Google Workspace 租户中的所有账户，包括他们为管理而创建的“admin@...”账户，都开始进入一个“此账户最近已被删除，可能可以恢复。点击下一步尝试恢复此账户。”的工作流程。该工作流程中的“下一步”页面显示“请联系您的域名管理员寻求帮助。了解更多”。“了解更多”链接指向一个支持页面，该页面介绍了如何查找您的管理员，以及一个重置 Workspace 管理员密码的页面，但该页面只是重复了上述流程。
我个人不使用 Google 产品。我完全不知道该推荐他们去哪里。在我粗略的搜索中，我没有找到任何联系 Google 人员的方法。我总是被引导回恢复工作流程，而该工作流程最终又回到了我所描述的流程。
他们非常恐慌，因为他们没有备份/离线副本，无法访问他们十多年来存储在 Google Workspace 产品中的数据。他们还因为无法访问电子邮件而焦头烂额。
我为他们感到非常难过。我认为
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The financial admin for the Reggio Emilia-inspired school my daughter attended called me this morning in a last-ditch effort to talk to an "IT person" about a problem they're having.<p>Sometime between last night and this morning (US Eastern time) all the accounts in their free non-profit Google Workspace tenant, including the "admin@..." account they made for administration began entering a "This account was recently deleted and may be recoverable. Click Next to attempt to restore this account." workflow. The "Next" page in that workflow says "Contact your domain admin for help. Learn more". The "Learn More" link takes them to a support link talking about finding out who your Administrator is and a link to a page to reset the Workspace administrator password, which just follows this same flow.<p>I don't use Google products personally. I have absolutely no idea where to recommend they go. I'm not finding any way to contact a human at Google in the cursory searches I've done. I keep getting funneled back to recovery workflow that ends up right back in the flow I described above.<p>They're reasonably freaked-out because they have no backup / offline copies of their decade-plus use of the data they've stored in the Google Workspace product. They're also reeling from the lack of access to their email.<p>I feel terrible for them. The best I think I can do is write this tug-at-heartstrings post and hope a kind hearted Googler / Google-adjacent person might give me some pointers.<p>I haven't broached the subject of moving the MX for the domain to a different service to restore email access. That's probably the next step if this can't be resolved quickly.