问 HN：低质量的 AI 客服会成为新常态吗？
1 分•作者: 0-bad-sectors•2 个月前
现在，每当我需要联系客服聊天或电话时，回应我的都是 AI 智能客服，我会在无用的循环中浪费几分钟，最后不得不恳求它帮我转接人工客服。<p>公司会因此开始流失客户吗？还是人们最终会习惯这种方式？
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Now whenever I reach for customer's support chat or phone I get an AI agent replying to me and I get into a useless loop for a couple of minutes before I start begging it to link me to a real person.<p>Will companies start losing customers because of that or people will eventually get used to this?