告诉 HN：One Medical 就是个噩梦
7 分•作者: rincebrain•3 个月前
今天我想在Hacker News上分享一个关于技术栈崩溃的故事，以及它所带来的人员影响。<p>几年前，我通过工作可以使用One Medical的服务，医疗质量很好，后来我就不再使用了。<p>最近，我需要找一个新的家庭医生，于是决定再次尝试One Medical。<p>不幸的是，在最初的几周里，我完成了医疗档案的转移和预约，但现在我的账户陷入了西西弗斯式的噩梦状态。系统认为我的会员资格已经过期，但实际上要到2026年9月才到期，因此，任何更新会员状态的尝试都会出错。<p>联系他们的客服就像一场噩梦，要么在试图转接升级时被挂断电话，要么客服人员认为只要重复同样的指示，问题就能解决。<p>你无法创建第二个账户，因为他们会注意到重复的个人信息，并坚持在提供医疗服务之前进行去重，这似乎就是我们陷入这场噩梦的根本原因。<p>亚马逊客服表示他们无能为力，因为这是One Medical的问题，而One Medical客服也表示他们无能为力，因为他们没有任何权限。<p>现在我需要在非常紧急的情况下找到另一个医疗服务提供者，因为我已经尝试了两个星期，但问题一直无法解决，如果再不解决，我每月的药物续药就要用完了。
查看原文
I thought I'd relate an incredibly broken tech stack story, and its human consequences, to HN today.<p>I used to have One Medical access through work, years ago, it was perfectly fine quality care, and then I stopped using it.<p>I recently needed to find a replacement primary care and decided to try them again.<p>Unfortunately, after a few weeks of initial care transfer and appointments, my account is now in a Sisyphean nightmare state, where it thinks I have an expired membership expiring in the future (September 2026), and as a result, errors out on any attempt to update my membership status.<p>Attempting to contact their support has been an exercise in repeatedly being hung up on when attempting to put me on hold to escalate, and/or having their staff decide that if they repeat the instructions enough times it'll work.<p>You cannot make a second account, because they notice the duplicated personal data and insist on deduplicating it before providing you care, which appears to be how we got into this nightmare state in the first place.<p>Amazon support says they can't do anything because it's a One Medical problem, One Medical support says they can't do anything because they have no power to do anything.<p>Now I'm going to need to find another medical provider on extremely short notice, because I've been trying for two weeks to try and get this resolved with them and failing, and I am going to run out of some monthly medication renewals if I don't.