告诉 HN：Anthropic 不会重置降级用户的用量限制
2 分•作者: vintagedave•3 个月前
3 月 27 日，我联系了 Anthropic 客服，报告我过早地达到了使用限制。4 月 13 日，我再次发邮件询问使用问题（像许多其他人一样）：我从那个星期一开始，已经使用了 72% 的额度。4 月 17 日，在第一个公开的客服讨论串开启三周后，我对他们的第二次回复感到失望，而且就在他们发布事后分析报告并承诺重置使用限制的六天前，我将我的账户从 Max 降级到 Pro，并在客服讨论串中更新了相关信息。
> <i>今天，我们将为所有订阅用户重置使用限制。</i>
-- 昨天发布的文章：https://www.anthropic.com/engineering/april-23-postmortem
今天我跟进询问这是否适用于我，并指出：
> <i>这个 [重置使用限制的承诺] 适用于我的账户吗？请问重置了多少周的使用额度？我注意到这造成了持续很长时间的影响。</i>
他们的回复：
> <i>很遗憾，由于您的订阅已超出我们的退款政策时间范围，因此不符合退款资格。</i>
> <i>我们的退款条款在这方面没有弹性。</i>
我认为 HN 应该知道这件事。
查看原文
On March 27, I contacted Anthropic Support reporting I hit usage limits very early. On 13 April, I emailed again asking about usage issues (like many others): I started that Monday with 72% of my usage used. On 17 April, after three weeks of the first open support thread, disappointed in their replies to the second, and exactly six days before their published post-mortem and their promise to reset usage limits, I downgraded my account from Max to Pro, and updated the support thread with that info.<p>> <i>Today we are resetting usage limits for all subscribers.</i><p>-- Yesterday's post: https://www.anthropic.com/engineering/april-23-postmortem<p>I followed up today to ask if this applied to me, noting,<p>> <i>Does this [reset usage promise] apply to my account? And how many weeks worth of usage is reset, please? I note there was ongoing impact for significant time.</i><p>Their reply:<p>> <i>Unfortunately, this subscription is not eligible for a refund as it falls outside of our refund policy timeframe.</i><p>> <i>Our refund terms are not flexible on this point.</i><p>I thought HN should know.