Anthropic 突然禁止了某些组织
17 分•作者: alpinisme•3 个月前
我在一家农业科技公司工作。周一，我们部门的每个人都收到了电子邮件，通知他们的 Claude 账号已被暂停（大约 70 个用户）。
起初——因为邮件是发给我的，并附有一个 Google 表格链接，如果我想亲自申诉的话——我以为这一定是针对个人的封禁（至少在确定这不是钓鱼邮件之后）。我搞不清楚原因，于是开始在脑海中搜索我最近的活动中可能触发封禁的因素。
然而，在 Slack 上，很快就清楚地表明，这实际上是全组织范围的封禁。而且我们所有人都没有收到警告，包括我们的账号管理员。我们提交了 Google 表格，但这就像掉进了黑洞。一天半过去了，我们还在等待回复。
但这太疯狂了，原因有以下几点：
1. 因为某个人的行为而封禁整个组织，这在商业环境中简直是灾难性的。心怀不满的员工、不称职的实习生——任何人都可以恶意或无意地撤销整个企业的 Claude 访问权限。
2. 我们不仅有 Claude Team 计划，还有一个 API 账号，这是单独付费的，但拥有相同的管理员。API 账号仍然允许我们使用 API 密钥，并且昨天（在 Team 账号被暂停之后）还向我们发送了续费账单。但我们的任何管理员实际上都无法查看使用情况或账单，因为我们的电子邮件地址被封禁了。
3. 没有警告就封禁，这让每一步都变得危险。是因为我们讨论了关于化肥的话题？GPS 卫星？还是其他与农业相关的事情？我们无从得知，也无法避免。
我们通过多个渠道联系了 Anthropic，但一直没有收到任何回应。Twitter 上有一个关于类似问题的帖子（https://x.com/patomolina/status/2045281665363386504），我们尝试私信了在那里发表评论的 Anthropic 员工。同样没有回复。
我相信如果我们等待足够长的时间，最终会找到某种解决方案，但你不得不问自己，作为一个企业，你是否可以将日常工作流程托付给这个平台。
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I work at at an agricultural technology company. On Monday, everyone in our org woke up to emails saying that their Claude accounts had been suspended (~70 users).<p>At first -- since the email was to me, with a link to a Google Form if I personally wanted to appeal -- I thought it must be an individualized ban (at least after deciding it wasn’t a phishing attempt). I couldn’t figure out why, but it set me searching my mind for possible triggers in my recent activity.<p>On Slack, though, it quickly became apparent this was actually an organization-wide ban. And none of us had been warned, including our account admins. We submitted the Google Form, but that was just a black hole. We’re waiting to hear back still a day and a half later.<p>But this is insane for a number of reasons:<p>1. Banning an organization for the behavior of an individual is a recipe for disaster in a business context. Disgruntled employees, incompetent interns -- anyone could maliciously or accidentally revoke Claude access for the whole business.<p>2. We didn’t just have a Claude Team plan, we also had an API account, which is paid for separately but had the same admins. The API account continues to allow us to use our API keys and sent us a renewal bill yesterday (after the Team account suspension). But none of our admins can actually view usage or billing, because our email addresses were banned.<p>3. Banning without warning makes every move dangerous. Was it because we had conversations about fertilizer? GPS satellites? other agriculture-related things? We can’t know and can’t avoid it.<p>We’ve reached out to Anthropic via a number of channels but have received only radio silence. There was a twitter thread about a similar issue (https://x.com/patomolina/status/2045281665363386504), and we tried DM’ing the Anthropic employee who chimed in there. Also no response.
I’m sure if we wait long enough we’ll come to some form of resolution here, but you have to ask yourself if this is a platform you can entrust your daily workflows to as a business.