Digital Ocean 封禁了我的账户。
3 分•作者: ugly_munchkin•4 个月前
Digital Ocean 封禁了我的账户。他们说我的“部署和行为违反了我们的服务条款”，这真是令人难以置信，因为我所做的只是创建了一个 droplet 并在上面运行了一个基本的设置脚本。第二天——账户被封禁、关闭、删除。没有警告，没有解释，没有申诉的机会。
他们的服务条款允许他们随时以任何理由删除你的服务器、你的数据，以及所有的一切，即使没有任何理由。对他们来说，哪怕是最微小的感知风险，也比你遭受的任何损失更重要。他们不会告诉你你做错了什么。他们不会给你时间来取回你的数据。他们只是删除一切，然后祝你找到另一个服务提供商好运。
以下是当我要求解释时他们的回复：
您好，
DigitalOcean 问候您！
感谢您的联系，我是 DigitalOcean 支持团队的 Raveel。
我们审查了您到目前为止与我们分享的信息，我们得出的结论是，您的部署和行为违反了我们的服务条款协议 [1] 和可接受使用政策 [2]，因此，我们无法解除您账户的锁定。
对于由此给您带来的任何不便，我深表歉意。
此外，请注意，我们无法分享关于我们考虑了哪些因素导致这一决定的详细信息，或者我们是如何得出这一结论的，因为这对于维护我们平台安全运营的完整性至关重要。
您可以在这里查看我们的服务条款协议和可接受使用政策：
[1] 服务协议条款：法律 - 服务条款协议 (digitalocean.com)
[2] 可接受使用政策：法律 - 可接受使用政策 (digitalocean.com)
我们建议您找到一个更适合您需求的新服务提供商，因为我们的安全工具会在您再次注册时考虑这些行为，从而导致账户锁定和在手动全平台审查期间关联账户的终止。
如果您仍然认为这是错误的，我们请求您与我们分享关于您、您的业务和您的部署的详细信息，以便我们能够进一步考虑您的解释，并将其与我们存档的信息进行上下文分析，以审查此决定。
如果您有任何问题或疑虑，请随时联系。
温暖的问候，
Raveel
客户支持专员
DigitalOcean 支持团队
查看原文
Digital Ocean blocked my account. They said my "deployment and actions were in violation of our Terms of Service" which is remarkable because all I did was create a single droplet and run a basic setup script on it. The next day — blocked, shut down, deleted. No warning, no explanation, no appeal.<p>Their Terms of Service allows them to delete your servers, your data, everything — at any time, for any reason, including none at all. The tiniest perceived risk to them outweighs any amount of loss to you. They won't tell you what you did wrong. They won't give you time to retrieve your data. They just delete everything and wish you well finding another provider.
Here is their response when I asked for an explanation:<p>Hello,<p>Greetings from DigitalOcean!<p>Thanks for reaching out, my name is Raveel from DigitalOcean Support.<p>We reviewed the information you have shared with us so far and we have come to the conclusion that your deployment and actions were in violation of our Terms of Service Agreement [1] and Acceptable Use Policy [2] and as a result, we are unable to remove the lock from your account.<p>I sincerely apologize for any inconvenience caused by this.<p>Additionally, please note that we're unable to share details regarding what factors we considered that led to this decision or how we came to this conclusion as this is critical to maintaining the integrity of our platform security operations.<p>You can review our Terms of Service agreement and Acceptable Usage policy here<p>[1] Terms of Agreement: Legal - Terms of Service Agreement (digitalocean.com)
[2] Acceptable Usage Policy: Legal - Acceptable Use Policy (digitalocean.com)<p>We recommend you find a new service provider that better suits your needs as our security tooling would consider these actions when you sign up again resulting in account locks and termination of linked accounts during manual platform-wide reviews.<p>If you still feel this is in error we request you to share detailed information about you, your business, and your deployment with us so that we can take your explanation into further consideration and contextually analyze it with information we have on file with us to review this decision.<p>If you have any questions or concerns, feel free to reach out.<p>Warm Regards,<p>Raveel
Associate Customer Advocate
DigitalOcean Support