Stripe 关闭了我的阿联酋商业账户，并冻结了 3500 美元。
5 分•作者: alganzory•4 个月前
难以置信！
在经历了漫长而繁琐的流程，我的企业账户终于完全通过了验证，我终于可以高兴地使用 Stripe 服务了，但唉…
我向一位客户开具了软件服务的发票，大约有 6 或 7 张，在他们支付了这些发票后，Stripe 却认为我的账户存在高风险并暂停了它。即使我申请了复审，他们也没有改变主意，并表示将退款这些交易。
他们退还了所有发票，但其中一张价值约 3500 美元的发票没有退款。我试图联系他们的客服，但没有得到回复，所以我通过他们的投诉表格发送了投诉，他们回复如下：
“摘要：
您已联系 Stripe 表达您对账户关闭的担忧。
我们的审查详情：
我们进一步审查了您的账户，并确定我们仍然无法继续支持 [公司名称]。关闭您的账户符合 Stripe 的服务协议：https://stripe.com/ae/legal/ssa#termination
请注意，通常情况下，符合条件的银行卡支付的退款将在账户被拒绝之日起 5 天内发出。超过 5 天后，我们将不再退还额外费用。如果您的账户在所有冲正处理完毕后仍有余额，则将无法提供给您，这符合 Stripe 支付的服务条款。
我们知道这是一个令人失望的消息，对于我们无能为力，我们深感抱歉。”
——
我该怎么办？我的企业在阿联酋注册。
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I can't believe this
After a very tedious process to get my business account fully verified, I was finally happy to be able to use stripe services but alas..<p>I invoiced a client for some software service, about 6 or 7 invoices, after they paid them, stripe decided that my account was high risk and suspended it, even after asking for a review, they didn't change their mind and said the transactions will be refunded<p>They refunded all of the invoices but one worth $3.5k or so. I tried to contact their support but got no response, so I sent a complaint through their complains form, they responded with the following:
"Summary:
You have contacted Stripe to express your concern regarding the closure of your account.<p>Details of our review:
We reviewed your account further, and we’ve determined that we still won’t be able to support [company name] moving forward. The closure of your account is in accordance with Stripe's Services Agreement: https://stripe.com/ae/legal/ssa#termination<p>Note that, in general, refunds on eligible card payments are issued within 5 days of the date of the account rejection. After the 5-day period, we will not be refunding additional charges. If a balance still remains in your account after all reversals have been processed, it will not be made available to you, in accordance with the Service Terms for Stripe Payments.<p>We know that this is disappointing news, and we're sorry that there's nothing more we can do."<p>--<p>What can I do? My business is registered in the UAE