Ask HN：苹果因一名“害群之马”员工而终止了我们的开发者账户
5 分•作者: 0x1f•5 个月前
我知道 HN 并非客户支持论坛，在这里发帖可能不太合适，但我们真的走投无路了，希望社区里有人能为我们指点迷津。
我们是一家位于非洲的小型软件公司。两年来，我们开发并维护了一款应用程序。它已成为我们当地社区重要的经济引擎，雇佣了一大批配送人员，并为当地商店和餐馆提供了重要的支持。
最近，我们发现一名员工使用公司共享的电脑从事了未经授权的活动，违反了苹果的开发者服务条款。
我们立即采取了行动：当场解雇了该员工，并彻底改进了我们的安全措施。我们撤销了所有个人访问权限，并对所有苹果开发者门户网站的访问实施了强制性的、同行评审的、受监督的会话。
问题在于附带损害。苹果终止了我们整个组织的帐户。我们通过 App Store Connect 提交了申诉，但感觉完全被困在自动化墙后面。我们也给苹果高管发了邮件，但至今杳无音信。
由于这名员工的行为，我们的应用程序面临着被完全移除的风险，我们社区的家庭正在字面意义上地失去他们的日常收入。我们不寻求特殊待遇，只是希望 App Review 的真人能够看看我们已经采取的安全措施，并考虑给我们一个机会。
如果这里有人经历过这种情况，有建议，或者知道如何让苹果的人真正阅读我们的申诉，我们整个社区将永远感激不尽。非常感谢您的时间。
（供苹果员工参考：我们的苹果团队 ID 是 T35TM9SW45）
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I know that HN isn't a customer support forum and it might not be right to post this here, but we are absolutely desperate and hoping someone in this community can point us in the right direction.<p>We are a small software company in Africa. For over two years, we've built and maintained an app. It has become a vital economic engine for our local community, employing a whole fleet of delivery agents and serving as a lifeline for local stores and restaurants.<p>Recently, we discovered that a single employee used a shared company machine to engage in unauthorized activities that violated Apple's Developer Terms of Service.<p>We took immediate action: we fired the employee on the spot and completely overhauled our security. We revoked all individual access and implemented mandatory, peer-reviewed, supervised sessions for any Apple Developer portal access.<p>The problem is the collateral damage. Apple terminated our entire organization's account. We submitted an appeal through App Store Connect, but we feel completely stuck behind automated walls. We have also emailed Apple executives, but are waiting in the dark.<p>Because of this one employee's actions, our app is facing total removal, and families in our community are quite literally losing their daily income. We aren't asking for special treatment, just a chance for a real human at App Review to look at the security steps we've taken and consider a second chance.<p>If anyone here has been through this, has advice, or knows how to get a human at Apple to actually read our appeal, our entire community would be forever grateful. Thank you so much for your time.<p>(For reference if any Apple folks are reading: our Apple Team ID is T35TM9SW45)