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两年前，我的 Azure 账户上有一笔 24 美元的自动付款失败。现在，账单在他们的账单管理门户中被标记为“已锁定”。我无法支付这笔账单。没有支付按钮，也没有取消按钮。根本无法与它进行任何交互。 Azure 显示一条横幅：“您必须在创建新订阅之前支付所有之前的账单。” 没问题。我很乐意支付。但微软不允许我这样做。所以我尝试联系客服。 Azure 门户要求拥有“付费支持计划”才能创建支持工单。要购买付费支持计划，您必须创建一个订阅。要创建订阅，您必须结清未付账单。要结清未付账单，您必须联系客服。 Twitter 上的 Azure 以及网站声称有针对账单问题的“免费支持工单”选项，但所有可能的链接都只会将您带回相同的常见问题解答页面，同时拒绝让您提交工单。我拨打了所有能找到的电话号码： 1-800-867-1389 电话一直占线。1-855-270-0615 连接到一个 AI，它会询问您的需求，告诉您访问网站，然后断开连接。1-800-642-7676 连接到另一个 AI，它也会告诉您访问网站。该网站有一个聊天机器人，无论您输入什么，都会将您重定向到常见问题解答文章。如果您表达不满，它会抛出一个错误并停止响应。我每周都会通过 Azure 门户提交反馈，持续数周。没有回应。我是一名软件工程师，所以我做了一件荒唐的事情。我编写了一个 PowerShell WinForms 应用程序，该应用程序通过设备代码流进行身份验证，查询 Az.Support API 以获取问题分类，并调用 New-AzSupportTicketsNoSubscription 直接提交账单支持工单，完全绕过门户。请注意 API 名称：NoSubscription。微软有一个明确的 API，用于在没有订阅的情况下开工单。它奏效了。工单已提交。我感到短暂的胜利。 API 回复：“您的支持计划类型为免费。要创建和更新支持工单，您需要访问我们的高级支持计划。” 我专门构建了自定义软件来绕过微软损坏的支持基础设施，但我仍然遇到了付费墙。微软欠款总额：24 美元。微软阻止我花费在新 Azure 服务上的总额：数千美元。我目前在家中运行着许多网站，而且数量越来越多，我想将其转移到 Azure VM 上。此外，我打算将我的开发转移到 Azure 盒子等。我已经用尽了所有官方渠道。每个电话号码，每个聊天机器人，每个反馈表单，每个 API 端点。在没有先支付支持计划的情况下，无法联系到真人，而我无法购买支持计划是因为我需要支持来解决的账单问题。有人成功逃脱过这样的循环吗？我是否遗漏了什么秘密的通行方式？或者唯一的选择是完全放弃这个微软账户，换个新手机，重新开始？

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Two years ago, a $24 autopay charge on my Azure account failed. The invoice is now marked "Locked" in their billing portal.I cannot pay this invoice. There is no button to pay it. There is no button to dismiss it. There is no way to interact with it at all.Azure displays a banner: "You must pay all previous invoices before creating new subscriptions." Fair enough. I would love to pay it. Microsoft won't let me.So I tried to contact support.The Azure portal requires a "paid support plan" to create a support ticket. To purchase a paid support plan, you must create a subscription. To create a subscription, you must clear outstanding invoices. To clear outstanding invoices, you must contact support.Azure on Twitter, as well as the website claims to have a "free support ticket" option for billing issues, but every possible link just drives you back to the same FAQ page while refusing to let you submit a ticket.I called every number I could find:1-800-867-1389 rings busy indefinitely. 1-855-270-0615 connects to an AI that asks what you need, tells you to visit the website, and disconnects. 1-800-642-7676 connects to a different AI that also tells you to visit the website. The website has a chatbot that redirects you to FAQ articles regardless of what you type. If you express frustration, it throws an error and stops responding.I submitted feedback through the Azure portal every few days for weeks. No response.I am a software engineer, so I did something ridiculous.I wrote a PowerShell WinForms application that authenticates via device code flow, queries the Az.Support API for problem classifications, and calls New-AzSupportTicketsNoSubscription to submit a billing support ticket directly, bypassing the portal entirely.Note the API name: NoSubscription. Microsoft has an explicit API for ticketing without a subscription.It worked. The ticket was submitted. I felt briefly victorious.The API responded: "Your support plan type is Free. To create and update support tickets, you need access to our high-tier support plans."I had built custom software specifically to work around Microsoft's broken support infrastructure, and I still hit a paywall.The total amount Microsoft is owed: $24.The total amount Microsoft is preventing me from spending on new Azure services: thousands. I currently run numerous websites out of my house, and it's getting to be enough that I want to offload it to Azure VMs. Additionally, I was going to shift my development to Azure boxes, etc.I have exhausted every official channel. Every phone number, every chatbot, every feedback form, every API endpoint. There is no path to a human being without first paying for a support plan that I cannot purchase because of the billing block that I need support to resolve.Has anyone successfully escaped a loop like this? Is there a secret handshake I'm missing? Or is the only option to abandon this Microsoft account entirely, get a new phone, and start fresh?

微软不让我支付 24 美元的账单，导致 Azure 支出被冻结数千美元