Ask HN：Supabase 到底在搞什么？
21 分•作者: DANmode•8 个月前
融到更多钱，却无法回复重要的支持/安全咨询？
就像我下面最后一次请求，让他们节省自己的资源，因为有人用我公司的域名注册了虚假试用账号：
“请取消这些注册，它们是欺诈行为。”
---------- 转发邮件 ---------
发件人：Supabase Auth <noreply@mail.app.supabase.io>
日期：2025年7月12日，星期六，下午5:15
主题：确认您的注册
收件人：<employee@***.com>
确认您的注册
请点击此链接确认您的用户：
确认您的邮件
您收到这封邮件是因为您注册了一个由Supabase提供支持的应用程序
选择退出这些邮件
您好，
感谢您与我们联系。我们已收到您的支持请求，您的工单编号是SU-223879
免费套餐将无法获得有保障的支持回复 - 我们会尽快回复与中断相关的问题，但专业版和企业版工单将优先处理。在此处升级。
对于与中断无关的问题，我们鼓励免费套餐用户在我们的GitHub讨论区提问 https://github.com/supabase/supabase/discussions。
Supabase团队敬上。
我：
这个问题一直没有得到答复，而且还在持续，这可不太妙。
您的“选择退出”链接仍然无效 - 谁能联系到你们？！
2-3个月后：
您好，
出于安全原因，我们无法处理通过电子邮件提交的请求。请通过支持门户重新提交您的请求，以便我们验证项目所有权。
如果您的请求属于以下类别之一，请按以下步骤操作：
如果您的问题与登录访问有关，并且此工单被错误关闭，只需回复此电子邮件，我们将重新打开它
要删除帐户，您可以直接在您的Supabase仪表板中删除您的帐户
有关最新的DPA，请访问法律文件页面
要报告安全问题，请通过我们的HackerOne计划提交
感谢您的理解，
Supabase支持团队
网站 • 文档 • 社区 • 推特 • 状态
来自Front的邮件
“哇……我不是客户。
几个月过去了，这个问题还没解决？”
查看原文
Raising more money, but can't reply to vital support/security inquiries?<p>Like the final request of mine below, asking them to save their own resources, because someone was spinning up fake trials or something using my company's domain:<p>"Please cancel these signups, they're fraud."
Hide quoted text<p>---------- Forwarded message ---------
From: Supabase Auth <noreply@mail.app.supabase.io>
Date: Sat, Jul 12, 2025, 5:15 PM
Subject: Confirm Your Signup
To: <employee@***.com><p>Confirm your signup
Follow this link to confirm your user:<p>Confirm your mail<p>You're receiving this email because you signed up for an application powered by Supabase
Opt out of these emails
Hi there,<p>Thanks for reaching out to us. We have received your support request and your ticket id is SU-223879<p>Free plan will receive no guaranteed support response - we try to respond to outage related issues asap however Pro and Enterprise tickets take priority. Upgrade here.<p>For non-outage related issues, Free plan users are encouraged to ask their questions inside our GitHub Discussions https://github.com/supabase/supabase/discussions.<p>The Supabase Team.<p>Me:
This is a pretty bad smell for this to still be unanswered and ongoing.<p>Your "Opt-Out" link remains broken - how is anyone supposed to get in touch with you?!<p>2-3 months go by:
Hey,<p>For security reasons, we’re not able to process requests submitted by email. Please resubmit your request through the Support Portal so we can verify project ownership.<p>If your request falls into one of these categories, here’s how to proceed:
If your issue is related to login access and this ticket was closed in error, just reply to this email and we’ll reopen it
For account deletion, you can remove your account directly in your Supabase dashboard
For the latest DPA, visit the Legal Documents page
To report a security issue, please submit it through our HackerOne program<p>Thanks for your understanding,
Supabase Support Team
Website • Docs • Community • Twitter • Status
Sent from Front<p>"Wow...I'm not a customer.<p>Months later, this is still unresolved?"