告诉 HN：Stripe 似乎已经暂停了人工客服支持
6 分•作者: almost•8 个月前
今天在联系 Stripe 进行常规支持咨询（开通我账户上的一个功能）时，我发现支持按钮只会链接到一个 AI 助手。虽然仍然可以进入“支持中心”，但无法创建工单。看起来 Stripe 已经完全用一个 LLM（大型语言模型）取代了人工支持，这个 LLM 只能把公开文档的内容重复给你看。
Stripe 网站上仍然在多处声明“所有 Stripe 客户均可获得 24x7 电话、电子邮件和聊天帮助”，但现在看来情况并非如此。
我相信这里很多人都依赖 Stripe，所以我觉得有必要发帖讨论一下！最近有人成功联系上 Stripe 吗？
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While trying to get in touch with Stripe today for a standard support enquiry (turning on a feature on my account) I found that the support button leads only to an AI Assistant. It is possible to still get to the "Support Center" but there's no way to create a ticket. So it seems like Stripe have completely replaced human support with an LLM that can only repeat back the public documentation to you.<p>It does still say in various places on the Stripe website that "All Stripe customers receive 24x7 phone, email, and chat help" but that doesn't seem to be the case anymore<p>I'm sure a lot of people here rely on Stripe so I thought this was worth a post! Has anyone else has any luck getting in touch with Stripe recently?