Ask HN: 不小心订阅了 HeyGen 年度套餐
1 分•作者: ilaksh•8 个月前
今天早上，我正在为客户演示集成HeyGen的交互式虚拟形象，结果搞混了一些东西，导致出现了一个间歇性问题。（事实证明，这实际上是一个非常愚蠢的代码错误）。但我当时很疲惫，而且有点恐慌，所以我想我应该尝试购买一个付费计划，看看这是否与问题有关。
它默认按年计费。我不习惯这样，我总是以为是按月计费。所以屏幕上显示的是300美元，但我的手已经习惯了完成结账流程，我无法阻止它。
我给他们的客服发了邮件，他们很快回复说：
“如果您愿意，我可以将您的订阅切换到月度计划，这样您就可以继续使用该平台，并在您想取消时取消您的计划。请告诉我！
温暖问候，”
我追问了一些问题，试图弄清楚这是否意味着我能拿回大部分钱，并解释说我目前经济状况有点窘迫。问题是，现在我觉得他们不会退款了，但如果我通过PayPal拒付或提出争议，可能需要很长时间，而且很可能也拿不回钱。但这样也会让我在HeyGen的账户面临风险，而我还要帮客户做集成。
他们一开始回复很快，但现在已经过了一段时间了，我想他们不会再回复了。你觉得PayPal会把钱退给我吗？我觉得我有点被骗去支付了年费。但不管怎样，我在一两个小时内就向他们寻求了帮助。
现在都是这样经营生意的吗？
我从Upwork上赚的钱还在涓涓细流，但那270美元或者其他的钱，现在简直是压垮我的最后一根稻草。
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So this morning I was working on an integration of HeyGen's interactive avatars for a client demo and had something mixed up which caused an intermittent problem. (It turned out it was a pretty dumb mistake with the code actually). But I was tired and kind of panicking, so I thought I should try getting a paid plan to see if that had something to do with it.<p>It defaults to annual billing. I'm not used to that, I always assume it's monthly. So I was looking at $300 on the screen but my hand was already programmed to complete the checkout and I could not stop it.<p>I emailed their support, they replied pretty quickly saying:<p>"If you’d prefer, I can switch your subscription to a monthly plan so you can keep using the platform and cancel your plan when you want. Just let me know!<p>Warmly,"<p>I asked some follow ups trying to figure out if that meant I would get most of the money back and explaining that I was in kind of a desperate financial situation. The problem is, at this point I don't think they will do it, but if I do a chargeback with PayPal or dispute, probably it will take forever and decent chance I won't get it anyway. But also that puts my account with HeyGen at risk, and I am supposed to be helping a client with an integration.<p>They answered promptly at first, but now it's been awhile, so I don't think they are going to answer. Do you think PayPal will give me the money back? I feel like I was kind of tricked into paying the annual fee. But regardless I asked them for help within an hour or two.<p>Is this normal business now?<p>I have money trickling in from Upwork, but that $270 or whatever is a complete killer at this point.