Ask HN：你的团队如何保持 UI/用户流程文档的更新？
1 分•作者: beep13•9 个月前
我的小型工程团队经常收到来自运营、客服、合规部门的用户流程文档更新请求。这些请求不总是直接要求“这个过时了，你能更新一下吗？”，而是经常问“这个还更新吗？”，这仍然需要我们花时间去审查/复核。感觉我们的运营团队对他们拥有的入职和客户操作指南材料的及时性缺乏信心，而我们则花费大量时间创建和/或审查用户流程文档，这些文档很快就会过时（即使只是略微过时）。
有人也遇到过这种情况吗？也许我们在这方面做得不够好？有什么处理这个问题的常用工具或方法吗？
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My small engineering team gets a bunch of requests for user flow documentation updates from ops/customer service/compliance. The request isn't always just 'this is out of date, can you update it?' it's often 'is this still up to date?' which still requires taking the time to review/double-check. It feels like our ops teams don't ever feel confident that they have up-to-date materials for onboarding and customer how-tos, and we spend a bunch of time creating and/or reviewing user flow docs that quickly go out of date (even if only slightly).<p>Anyone else deal with this? Maybe we're just not on top of it enough? Any favorite tools or approaches for handling it?