Stripe 暂停了我们的账户，没有给出明确理由——需要建议
3 分•作者: markdoppler•9 个月前
大家好，HN，
我和我的联合创始人从 2023 年开始构建 ArtificialStudio.ai，这是一个 SaaS 平台，类似于 RunwayML 和 Krea.ai，允许营销人员和机构轻松使用 AI 模型生成图像和视频。
两天前，我们的 Stripe 账户在没有任何预先警告的情况下被暂停。我们认为这可能是由于上个月收到的 1 次拒付引起的——并非因为欺诈，而是因为一些用户误购了年度订阅，而不是月度订阅。我们已经向他们全额退款，并更新了我们的结账用户体验，现在月度计划是默认选项。
我们遵守 Stripe 的所有政策，并且我们行业中类似的平台（RunwayML、Krea.ai）都在 Stripe 上运营，没有出现问题。
我们通过电子邮件和控制面板联系了 Stripe，但到目前为止只收到了自动回复。这对我们来说是一个关键时刻，因为我们的月经常性收入 (MRR) 增长迅速，而这次冻结使业务面临风险。
这里有人遇到过类似 Stripe 的情况吗？有什么建议或 Stripe 内部的联系人可以帮助我们升级这个问题吗？
感谢您提供的任何帮助。
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Hi HN,<p>My co-founder and I have been building ArtificialStudio.ai since 2023, a SaaS platform similar to RunwayML and Krea.ai that allows marketers and agencies to easily use AI models for image and video generation.<p>Two days ago, our Stripe account was suspended without prior warning. We believe this might be due to 1 chargeback we received last month — not because of fraud, but because some users accidentally purchased an annual subscription instead of a monthly one. We refunded all of them and updated our checkout UX so the monthly plan is now the default option.<p>We comply with all of Stripe’s policies, and similar platforms in our industry (RunwayML, Krea.ai) operate on Stripe without issues.<p>We’ve contacted Stripe through email and the dashboard, but so far have only received automated responses. This is a critical moment for us, as our MRR has been growing fast and this freeze puts the business at risk.<p>Has anyone here been through a similar situation with Stripe? Any advice or contacts within Stripe that could help us escalate this?<p>Thanks for any help you can offer.