问 HN：你遇到过难搞的客户吗？
1 分•作者: matthew-morfi•10 个月前
我辞去了投资银行和软件工程师的工作，大约十个月前开始为抵押贷款发起人开发软件。
这是我第一次运营软件即服务（SaaS）业务，所以对于大多数客户互动应该如何进行，我并不是很确定……就我个人而言，我一直都是SaaS产品的轻松用户；按时付费，提供有用的反馈，不提出不合理的要求等等……
我一直试图对我们的潜在客户和现有客户保持非常友善和通情达理的态度，希望以善待人的方式来经营业务，但其中一些人似乎有无止境的想要占我们便宜的欲望。
例如，我们曾多次听取客户的反馈，并开发了他们认为对业务运营有用的新产品，但一旦软件产品开发出来，他们却声称新产品是“他们的”创意，或者试图谈判软件或我们公司的所有权，甚至威胁说，如果他们没有达到目的，就要起诉我们（目前还没有诉讼发生）……
我想知道你们是否也遇到过这种客户互动？我相信每个企业都会遇到难缠的客户，但这对我来说，与我在投资银行共事的那些专业人士相比，简直是一个彻底的文化转变。
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I left my investment banking, software engineering, job approximately ten months to build software for mortgage loan originators.<p>It's my first time operating a software as a service business, so I'm not exactly sure how most customer interactions are supposed to go... Personally, I've always been an easy-going consumer of SaaS products; pay the bill, offer useful feedback, don't make unreasonable demands, etc...<p>I've tried to be really accommodating and reasonable with our prospects and clients, hoping that treating people with kindness would be good for business, but some of them seem to have an endless capacity to try and take advantage of us.<p>For example, on several occasions, we've listened to client's feedback and built new products which they suggested would be useful to the operation of their businesses, but once the software products are built, they've responded by claiming the new product is "their" idea, or trying to negotiate ownership of the software or our business, and even threatening to sue us if they don't get their way (no lawsuits yet)...<p>I'm wondering do you have these kind of customer interactions? I'm sure every business has difficult customers, but this has been a pretty radical cultural shift from the professionals I was working with at the investment bank...