HN 用户提问：有人知道怎么联系 Cloudflare 的技术支持吗？
4 分•作者: OhMeadhbh•10 个月前
我有一个 CloudFlare 的付费账户，但似乎无法联系到他们的客服人员。
我还注意到，我的 IP 地址被屏蔽了一半的互联网。不确定是什么原因。我的工作使用 BT 分发定制的 Debian 镜像，但据我所知，这些镜像中没有任何受版权保护的材料。也许我的 ISP 告诉 CloudFlare 我是个坏人，因为它看到了 BT，但并不在意它找不到侵犯版权的证据？
所以大约有一半的时间，CloudFlare 的控制面板被屏蔽，并显示一条消息，说我应该给我要访问的网站发邮件，让他们解除对我的屏蔽。但我想访问的是 CloudFlare，而他们的客服人员不回复（即使我尝试给他们发邮件）。
我的意思是……我想是时候转移到 Akamai 了。但 CloudFlare 仍然“毒害”了我的 IP。
另外……如果一个 CDN 要阻止访问某个网站的数据，并说“发邮件给该网站以恢复访问”，他们应该提供一个可以用来发邮件的地址。如果我必须访问网站才能找到要发送消息的电子邮件地址，而该网站又被屏蔽了……
难道我应该为使用 CloudFlare 的服务而不被屏蔽而付费吗？这难道变成了一种保护费吗？
总之……如果有人知道如何联系 CloudFlare 的客服，也许通过电话（？），那就太好了。
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So I have a paid account w/ CloudFlare, but I can't seem to reach their support people.<p>I've also noticed that half the Internet is blocked from my IP. Not sure why. Work uses BT to distribute customized Debian images, though as far as I can tell none of these images have copyrighted material in them. Maybe my ISP is telling CloudFlare I'm a bad person me 'cause it sees BT and doesn't care that it can't find evidence of copyright infringement?<p>So about half the time, the CloudFlare dashboard is blocked with a message saying I should email the site I'm trying to reach and get them to unblock me. But it's CloudFlare I'm trying to reach and their support people don't respond (even if I try to email them.)<p>I mean... I guess it's time to move to Akamai. But CloudFlare's still poisoned my IP.<p>Also... seems like if a CDN is going to block access to a site's data and say "email the site to get access restored" they would have an email address you can use to do that. If I have to go to the web site to find out what the email address I have to send a message to and that site is blocked...<p>Am I supposed to pay CloudFlare for the privilege of not being blocked by people who use their service? Has it become a protection racket?<p>Anyway... if anyone knows how to get ahold of CloudFlare support, maybe by phone(?), that would be appreciated.