告诉 HN：谷歌拒绝为非授权经销商出售的 Pixel 手机提供操作系统支持
1 分•作者: riedel•5 个月前
我刚刚和新买的 Pixel 9 Pro 手机的客服聊了一次，简直荒唐至极。我有一个无法删除的 eSIM 卡。客服一开始想把责任推给移动运营商，但没成功。然后，他声称自己不负责，因为我通过一个“非授权”经销商（实际上是德国一家大型 IT 商店）购买了手机。我本来很惊讶谷歌居然有客服聊天，但这真是我很久以来最离谱的客服体验了。
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I just had one of the most absurd chats with support from my new Pixel 9 Pro Phone. I have an esim that cannot be deleted. The service agent first tried to push the responsibility to the mobile carrier, when that did not work he said he is not responsible because I bought the phone through a 'non-licensed' reseller (actually one of the larger German IT stores). I was surprised that Google even had a customer support chat, but this was actually the most rediculous support experience in a long time.