德国的谷歌地图评论基本停滞不前
8 分•作者: tahaygun•5 个月前
我得出的结论是，谷歌地图不再是德国选择餐厅的可靠工具。它的评价系统已经被悄无声息但彻底地破坏了——被商家及其法律团队利用，以清除任何稍微负面的内容。剩下的基本上都是经过策划的营销，而不是真实的客户反馈。
这一切对我来说始于大约三年前，当时我给一位医生留下了谷歌评价，说我感到被歧视。不久之后，我收到了法律威胁，要求赔偿 40,000 欧元。为了避免打官司的噩梦，我最终和解并支付了 1,000 欧元的律师费。那次经历让我警醒——但当时，我以为这只是个例。
事实并非如此。
最近，这种情况在餐饮界变得尤为严重。就在过去几周，我收到了大约 15 封来自谷歌的邮件，告诉我我的评价被删除了。每一个被删除的评价都是低于 5 星的。没有仇恨言论，没有人生攻击——只是诚实的反馈，比如“服务很慢”或“质量与价格不符”。全都消失了。
更离谱的是：谷歌现在要求我证明我所描述的经历是真实的。想想这有多疯狂。你如何“证明”一次糟糕的用餐体验？难道我应该全程录像，以备日后需要证据吗？
与此同时，商家无需证明任何事情就可以声称诽谤。他们只需要一个知道如何发出正确下架请求的律师，谷歌就会屈服。
结果呢？你再也无法相信评价分数了。负面反馈正在消失，一切看起来都像 4.7 星的“珍品”——即使它客观上很平庸。曾经的众包推荐引擎已经变成了一个精心修饰的公关板。
这很令人悲哀。评价曾经是互联网上最有用的部分之一——混乱、有缺陷，但真实。至少在德国的谷歌地图上，它们现在基本上是假的了。
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I’ve come to the conclusion that Google Maps is no longer a reliable tool for choosing restaurants in Germany. The review system has been quietly but thoroughly broken—weaponized by businesses and their legal teams to scrub away anything remotely negative. What’s left is basically curated marketing, not real customer feedback.<p>This all started for me about three years ago, when I left a Google review for a doctor saying I felt discriminated against. Shortly after, I got slapped with a legal threat demanding €40,000 in damages. I ended up settling and paying €1,000 in legal fees just to avoid the nightmare of going to court. That was my wake-up call—but back then, I thought it was an edge case.<p>It’s not.<p>Lately, it’s hit the restaurant scene hard. In just the past few weeks, I’ve received around 15 emails from Google telling me my reviews were removed. Every single one was a review below 5 stars. No hate speech, no personal attacks—just honest feedback like “service was slow” or “overpriced for the quality.” All gone.<p>Here’s the kicker: Google now asks me to prove I’m telling the truth about my experience. Think about how insane that is. How do you “prove” a bad dining experience? Am I supposed to film my entire meal in case I need evidence later?<p>Meanwhile, businesses don’t have to prove anything to claim defamation. All they need is a lawyer who knows how to fire off the right takedown request, and Google caves.<p>The result? You can’t trust the review scores anymore. Negative feedback is disappearing, and everything looks like a 4.7-star gem—even if it’s objectively mediocre. What used to be a crowdsourced recommendation engine has turned into a polished PR board.<p>It’s sad. Reviews used to be one of the most useful parts of the internet—messy, flawed, but real. In Germany, at least on Google Maps, they’re now basically fake.