Anthropic (Claude API) 被错误收取了 591 美元，而不是 5.91 美元 – 有人遇到过类似情况吗？
3 分•作者: iapi•10 个月前
Hi HN，
我遇到了 Anthropic (Claude API 积分) 的问题，想看看这里有没有人遇到过类似情况，或者能给我一些指点。
我本来想支付 5.91 美元来结清一小笔负余额，以便继续使用 Claude 处理一段代码。但由于误点或输入错误，我却被收取了 591 美元。
我已经联系了 Anthropic 的客服，解释了情况，但我不确定他们的响应速度如何，或者我应该期待什么。有没有人处理过 Anthropic 的意外超额收费或退款申请？体验如何？
感谢任何建议或见解。
谢谢！
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Hi HN,<p>I ran into an issue with Anthropic (Claude API Credits) and wanted to check if anyone here has experienced something similar or can guide me.<p>I intended to make a $5.91 payment to settle a small negative balance and continue using Claude for a code snippet. Unfortunately, due to a misclick or input error, I was charged $591 instead.<p>I’ve reached out to Anthropic support explaining the situation, but I’m not sure how responsive they are or what to expect. Has anyone else dealt with accidental overcharges or refund requests from Anthropic? How was the experience?<p>Would appreciate any advice or insight<p>Thanks!