Upwork 无故封禁了我的账户
1 分•作者: kerimn•9 个月前
几个月前，我加入了 Upwork，花了数周时间学习平台的使用方法，并精心构建了我的个人资料，其中包含了强大的作品集和清晰的描述，以便向客户充分展示我的能力。我原以为 Upwork 会是一个接洽小型项目、赚取一些额外收入并开始我的自由职业生涯的好地方。
五月份，我开始积极申请工作，很快就接到了第一个项目，客户是一位意大利人，他需要一个用于意大利餐厅的安卓自助点餐应用。这位客户可靠、友善，并且已经在 Upwork 上花费了超过 20 万美元，所以我很兴奋能在六月初开始我们的合作。
在我完成第一个里程碑并收到付款后，Upwork 突然暂停了我的账户，并要求我验证我的身份——尽管我之前已经验证过两次，并且我的个人资料上也有“身份已验证”的徽章。我立即上传了我的身份证和居住证明，因为我不想让我的客户等待，因为在账户被暂停期间我无法联系他们。
六天后，我终于收到了一封电子邮件，说我的案件已进入最终审核阶段，我感到有些欣慰，认为很快就能恢复工作。但昨天，Upwork 给我发邮件说我的账户将被永久停用，因为他们“无法验证我的身份”，尽管我提供了所有要求的文件，并且之前已经验证过我两次。他们还表示，他们不会回复任何进一步的电子邮件，并且该决定是最终决定。
我联系他们询问原因，主动提出发送额外文件，甚至要求与客服通话。我收到的唯一回复是：“该决定是最终决定。”
甚至我的客户也联系了 Upwork 询问解释，但他们拒绝透露任何细节。
我原以为 Upwork 是一个严肃、专业的平台，但事实似乎并非如此。我投入了大量时间和精力来构建一个像样的个人资料，花费了金币和专业会员费，最终却被永久封禁——从未被告知原因。
你使用 Upwork 的体验如何？有人遇到过类似的情况吗？
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A few months ago, I joined Upwork, spending weeks learning how the platform works and carefully building my profile with a strong portfolio and clear description so it would represent me well to clients. I thought Upwork would be a great place to land small projects, earn some side income and start my freelancing journey.<p>In May, I started actively applying for jobs and quickly landed my first project with an Italian client who wanted an Android kiosk app for restaurants in Italy. The client was reliable, kind, and had already spent over $200K on Upwork, so I was excited to start our collaboration in early June.<p>After I completed the first milestone and received payment, Upwork suddenly suspended my account and asked me to verify my identity - even though I had already done so twice before and had the "Identity Verified" badge on my profile. I immediately uploaded my ID card and residency statement because I didn't want to leave my client waiting, since I couldn't contact them while suspended.
Six days later, I finally received an email saying my case was in the final review stage, and I felt some relief, thinking I'd soon get back to work. But yesterday, Upwork emailed me saying my account would remain permanently suspended because they "couldn’t verify my identity" despite having all the requested documents and previously verifying me twice. They also said they would not answer any further emails and that the decision was final.
I reached out to ask why, offered to send additional documents, and even asked for a call with support. The only response I received was, "The decision is final."
Even my client contacted Upwork to ask for an explanation, but they refused to share any details.
I thought Upwork was a serious, professional platform, but it seems that's not the case. I invested significant time and effort to build a presentable profile, spent money on connects and a professional membership, only to end up permanently banned - without ever being told why.<p>What is your experience with Upwork? Has anyone experienced something similar?