Ask HN: 国税局强制我使用 ID.me – 我该怎么办？
1 分•作者: blkstormy•6 个月前
最近，我需要从美国国税局（IRS）获取一些税务记录，用于签证验证。我意识到，要做到这一点，我需要一个 ID.me 账户。
幸运的是，我找到了一个之前注册的账户，于是尝试登录。登录后，系统提示我的账户被标记了，并提供了如何恢复账户的说明。我按照说明操作，包括创建了一个支持工单，然后收到了一封自动回复的邮件，邮件里问了我一些问题。
我回复了邮件，然后等了几天，收到的回复是账户无法恢复，需要重新注册一个新账户。
于是，我重新注册了一个新账户。我上传了所有文件，然后系统提示我需要进行视频通话，与工作人员一起审核我的文件，并说我会在几天内收到通知。通知来了，我点击链接与工作人员进行视频验证，它让我登录我的账户，我照做了。然后，系统再次提示我的新账户被暂停了……
现在我陷入了一个循环，我上传了所有文件，但无法验证我的身份，也无法在线访问我的税务文件。
我很震惊，这可是联邦政府的服务，却找不到任何与真人沟通的途径。有什么建议吗？
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Recently, I needed to get some tax transcripts from the IRS for a visa verification, and realized that in order to do that, I needed to have an ID.me account.<p>Luckily, I was able to pull one up that I had, so I tried logging in, and when I did, it said it was flagged, and gave me instructions on how to get it reinstated. So I followed the instructions, which included creating a support ticket, and then I got an automated email that asked me some questions.<p>I responded to the email, and then I waited several days until I got a response back saying the account couldn't be reinstated, and I need to make a new account.<p>So I went through the process and created a new account. I uploaded all of my documents, and then it told me that I needed to get on a video call to review my documents with a person, and it said I would get a notification in a couple days. That notification came, and when I clicked the link to connect with somebody for a video verification, it had me log into my account, which I did, and then again, it told me my new account was suspended...<p>So now I'm stuck in a loop where I've uploaded all my documents, but have no way to verify my identity, and I can't access my tax documents online.<p>I'm shocked that this is for a federal service and there's no way I can find to talk with a human. Any ideas?