子矩阵云电话与权限管理
1 分•作者: yt1314•7 个月前
企业如何分层控制多账号操作权限？
作为跨境团队的管理者，你可能遇到过这些令人头疼的事情：新员工误删了亚马逊店铺的Listing，客服不小心泄露了权限管理，就像把所有房子的钥匙都给了陌生人——出事只是迟早的事。
客服可以看到客户的地址和电话号码，但系统会自动隐藏完整的卡号，只显示后四位，再也不用担心信息泄露了；
作为主管，我可以在手机上查看谁在何时修改了什么。如果发现异常，我可以一键冻结权限，这比之前查看日志快了10倍。
有一次，合作的物流公司需要查看一批订单。我给了他们“只读权限”，只允许他们查看物流信息，不能动其他数据，既解决了问题，又保护了隐私。
2. 权限跟着人走——离职后什么也带不走
这是最让人放心的。以前，员工离职后，我们不得不逐个修改账号密码，生怕他们记住了登录信息。现在，有了Submatrix云手机，权限是“跟职位绑定”的：
员工用自己的工号登录云手机，他们能看到的内容完全由系统分配。当他们离职时，我在后台点击“取消权限”，他们再次登录时就什么也看不到了，甚至连收集的客户数据也看不到；
更棒的是“操作水印”。所有导出的文件和截图都会自动带有员工的工号和时间。即使有人想偷偷保存数据，看到水印也不敢了。
上个月，一位老员工离职，整个交接过程只用了1个小时。新员工登录自己的账号，权限自动同步，当天就开始上手，而以前至少需要3天。
3. 多账号“权限联动”——管理20个账号就像管理1个
在多个平台上管理账号时，最让人困惑的就是权限不一致。比如，亚马逊和独立站的客户信息应该由不同的人管理，但以前，一个客服可以同时查看两个平台的数据。
Submatrix的“权限组”功能解决了这个问题：
将亚马逊账号设置为“销售组”，独立站设置为“会员组”。客服只能进入自己的组，跨组查看数据需要经过审批；
在月度会议期间，我给财务部门授予“临时报表权限”。他们只能导出销售数据，不能查看客户信息或供应商数据。会议结束后，权限自动过期，我就不用手动撤回了。
现在，8个人的团队管理着20个账号，半年内没有发生一起权限事故。仅因失误减少的损失就足够购买10套系统了。
事实上，企业权限管理的核心不在于“限制有多严”，而在于“该松则松，该紧则紧”。Submatrix云手机所做的，是把权限变成一个“透明的笼子”，在不阻碍工作的同时，将风险扼杀在摇篮里。
（欢迎在评论区聊聊贵公司遇到过的权限陷阱，看看有没有类似的烦恼）
查看原文
How Enterprises Hierarchically Control Multi-Account Operation Permissions?
As a manager of a cross-border team, you've probably encountered such frustrating things: a new operator accidentally deleted an Amazon store's Listing, a customer service representative inadvertently leaked a permission management, just like giving all the house keys to strangers—it's only a matter of time before something goes wrong.<p>Customer service can see the customer's address and phone number, but the system will automatically hide the complete card number, only showing the last 4 digits, so there's no need to worry about information leakage anymore;
As a supervisor, I can check on my phone who modified what and when. If an abnormality is found, I can freeze the permission with one click, which is 10 times faster than checking logs before.
Once, a cooperating logistics company needed to check a batch of orders. I gave them "read-only permissions", allowing them to only view logistics information and not touch other data, solving the problem while protecting privacy.
2. Permissions Follow the Person—Nothing Can Be Taken Away After Resignation
This is the most reassuring point. Previously, when an employee resigned, we had to change account passwords one by one, fearing that they remembered the login information. Now, with Submatrix Cloud Phone, permissions are "tied to the position":
Employees log in to the cloud phone with their own work IDs, and the content they can see is completely assigned by the system. When they resign, I click "cancel permissions" in the backend, and they can't see anything when logging in again, not even the collected customer data;
What's even better is the "operation watermark". All exported files and screenshots will automatically have the employee's work ID and time. Even if someone wants to secretly save data, they won't dare to do so when they see the watermark.
Last month, an old employee resigned, and the entire handover process only took 1 hour. The new employee logged into their own account, permissions were automatically synchronized, and they got started on the same day, which used to take at least 3 days.
3. Multi-Account "Permission Linkage"—Managing 20 Accounts Like Managing 1
When managing accounts on multiple platforms, the most confusing thing is inconsistent permissions. For example, customer information on Amazon and independent sites should be managed by different people, but previously, a customer service representative could view data from both platforms at the same time.
Submatrix's "permission group" function solves this problem:
Set Amazon accounts as the "sales group" and independent sites as the "member group". Customer service can only enter their own group, and need to go through approval to view data across groups;
During monthly meetings, I grant "temporary report permissions" to the finance department. They can only export sales data, not customer information or supplier data. The permissions automatically expire after the meeting, so I don't have to manually revoke them.
Now, a team of 8 people manages 20 accounts, and there hasn't been a single permission incident in half a year. The losses reduced due to mistakes alone are enough to buy 10 sets of systems.
In fact, the core of enterprise permission management is not "how strict the restrictions are", but "being lenient where it should be lenient and strict where it should be strict". What Submatrix Cloud Phone does is turn permissions into a "transparent cage", which doesn't hinder work while keeping risks at bay.
(You can talk about the permission pitfalls your company has encountered in the comment area to see if there are similar troubles)