Ask HN: 新任营收运营人员想把我们从 M365 切换到 GSuite+Slack
1 分•作者: 9dev•7 个月前
我们现在是一家拥有近 40 人的初创公司;作为第一位工程师,我开始构建我们的企业基础设施,并且一直兼顾着这方面的工作。我们使用 Entra ID 作为我们的中央身份提供商,使用 Intune 管理设备,使用 Teams Telephone 进行 PSTN 呼叫,使用 Office 套件,使用 Sharepoint 进行文件存储等等。虽然我们的业务基础设施位于 GCP 上,但在内部,我们相当依赖微软的服务——到目前为止,效果还不错,我不得不说。
然而,最近,我们聘请了一位 RevOps 专员,他似乎致力于发现优化潜力。今天,我收到了一次出乎意料的会议,会上他展示了他将微软服务切换到 Google Workspace 和 Slack 的宏大想法。他建议这是一个好主意,因为每个人都讨厌使用 Teams,没人知道在 Sharepoint 中找到文件,许多 SaaS 产品开箱即用只支持 Google SSO,而且 Gemini 将被包含在内,而我们需要它来成为一家由 AI 驱动的公司。此外,新员工只熟悉 Gmail 和 Drive,但不得不学习 Outlook 和 Excel,而且一切都在浏览器中会更好;Workspace 显然与其他工具的集成度更高(尽管我不确定这意味着什么)。
现在……在进入工程领域之前,我从事系统管理工作。我从事技术行业已经 14 年了。我设法从第一天起就扩展了我们的基础设施和产品,没有出现过任何安全漏洞、停机或重大的生产力问题。很明显,我们需要有人来负责内部 IT 管理和支持,但这是我第一次听到如此多的抱怨。我通常对自己的技能相当自信,但这次我开始怀疑自己:
要么我不再与时俱进,并且过于沉浸在我的专业知识中,以至于我坚持使用不再相关的东西——或者这仅仅是年轻人不喜欢他们不习惯的东西,因此感到不舒服。我真的乐于改进导致摩擦的事情,但我忍不住觉得这只是一个年轻的销售团队,他们更喜欢 Slack 而不是 Teams,并且在 Sharepoint 中有组织不善的文件夹。
从迁移的角度来看,这将是一场噩梦;寻找替代方案,确保我们不会丢失任何东西,保持电子邮件和电话的正常运行,第三方工具的可用性等等。但也许这是值得的,Google Workspace 和 Slack 真的好很多,以至于我们能获得所有效率的提升?有人做过这样的迁移吗,或者对此有什么看法?技术世界是否已经转向 Google,而我没有收到通知?
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We are a startup of almost 40 people now; as the first engineer, I started building up our corp infrastructure and am managing that on the side ever since. We use Entra ID as our central identity provider, manage devices using Intune, use Teams Telephone for PSTN calls, office suite, Sharepoint for file storage, and so on. While we’re at GCP for the business infra, internally we’re pretty entrenched in Microsoft services—which works pretty well so far, I might say.<p>Recently, however, we hired a RevOps guy that set out to discover optimisation potential, apparently, and today I got a surprise meeting where he demonstrated his big idea of switching from Microsoft to Google Workspace and Slack. He suggested that would be a great idea since everyone hates using Teams, nobody knows where to find files in Sharepoint, many SaaS products only support Google SSO out of the box, and Gemini would be included and we need that to be an AI driven company. Also, new hires only knew Gmail and Drive, but had to be educated on Outlook and Excel, and having everything in the browser would be way superior anyway; Workspace apparently is way better integrated with other tools (although I’m not sure what this means).<p>Now… before going into engineering, I started in systems administration. I’m in tech since 14 years now. I managed to scale our infrastructure and product from day one, with no breaches, downtime, or major productivity issues. It has been clear for a while that we’ll need someone to take care of internal IT management and support, but this was the first time I even heard of major complaints. I’m usually fairly confident in my skills, but this time I started to doubt myself:<p>Either I’m not up to date anymore, and too deep into my niche knowledge that I’m sticking to stuff that isn’t relevant any longer—or this is just young people disliking something they aren’t used to and thus not comfortable with. I’m really open to improving things that cause friction, but I can’t help the feeling this is just a young sales team that prefers Slack over Teams and has poorly organised folders in Sharepoint.<p>From a migration perspective, this is going to be a nightmare; finding replacements, making sure we don’t loose anything, keeping emails and telephones running, third party tools available, and so on. But maybe it’s worth it, and Google Workspace and Slack are so much better that we’re gaining it all in efficiency? Has anyone made such a move, or an opinion on it? Has the tech world simply moved to Google, and I didn’t get the memo?