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我刚浪费了半个上午的时间，翻遍了人们的资料，想找到点什么，结果却在一条半相关的帖子下面的一条随机评论里，偶然发现了真正的答案。我感觉每周都要花好几个小时在 Confluence 里翻找，我知道里面有有价值的东西，但搜索功能却出奇地没用，而那些真正知道怎么回事的人，要么联系不上，要么早就是离职的合同工了。是我疯了吗，还是所有地方都这样？我在一家财富 500 强公司，所以这里短期内什么都不会改变，我正在考虑跳槽。<p>不管怎样，这个问题解决了吗？像 Confluence 这样的知识管理系统，在大型组织中常见的失败模式是什么？有哪些策略或替代工具成功地解决了这个问题？不可能没有人解决这个问题。

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I just wasted half my morning digging through people's profiles trying to find something, only to randomly stumble on the real answer buried in a random comment under a half-related post. I feel like I spend hours each week sifting through Confluence, I know there's valuable stuff in there, but the search is impressively useless, and the people who actually know how anything works are either impossible to reach or long-gone contractors. Am I losing it, or is this just how it is everywhere? I'm at a F500 company, so nothing's changing here anytime soon, I’m thinking of jumping ship.<p>Regardless, Is this a solved problem? What are the common failure modes of knowledge management systems like Confluence in large organizations, and what are some strategies or alternative tools that have successfully combated this? There’s no way that no one has solved this.

提问 HN：是不是每家公司的内部维基都默认不好用？